Our theme support is not the requirement of current marketplace and it is provided out of our good will. We make every effort to answer all your questions as soon as possible but we ask you to be patient and understanding.
CuckooThemes support is intended for our themes related bug issues only. Theme online documentation covers almost all available questions and we do not offer support for installation, customization or administration of WordPress itself, we do not provide support for any third party plugins or problems caused by the usage of third party plugins as well.
We do not provide support via Twitter or Facebook. For anything more than a bug fix, we suggest you to hire a developer.
HELPING HOURS
We will be ready to help you on any our theme related issue from Monday through Friday within working hours (9 AM to 5 PM GMT). The questions are answered in order they are received. We do our best to provide feedback on any support queries within 48 hours. Please note we do not work on weekends.
CUSTOMER VALIDATION
CuckooThemes support is available for verified customers only. In order to receive support from CuckooThemes we need to validate you as a customer. We may ask you to confirm yourself as a customer using Creative Market website. If you have purchased our theme on Theme Forest, it provides an Item Purchase Code and you need to use this code to gain access to our support forum.
FORUM GUIDELINES
Please read these basic instructions for using our support forum. It will make easier for us to help you to solve your issues.
Before posting your question disable all plugins and widgets and test your site again. Many issues are solved after disabling conflicting plugins or widgets. Be sure you are running latest version of WordPress and your host has a minimal requirements (PHP 5.4 or greater / MySQL 5.0 or greater). Contact your host if you are not sure. Read the theme documentation file and search help forum before posting, as your question may have been answered before.
We may ask you to email us your login information if it is needed to solve your issue. In that case we will contact you directly to protect your confidential information.
Please post your issue to the correct theme forum, so we knew which theme you are using. Post URL to your site to show us what problems you have. This makes it easier for us to find the solution to your problem. If you are having general WordPress problems please consult WordPress Support.
Thanks for your understanding!
